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Chatham Gmestone Warranty Information

loose alexandrites / loose blue sapphires / loose emeralds / loose padparadschas / loose pink sapphires / loose rubies / loose seafoam garnets / loose white sapphires / loose yellow sapphires / loose diamonds

If for any reason you are not happy with any Chatham Created Gemstone Jewelry piece or loose stone simply return it to us within the specified number of days from purchase for a complete refund to your credit card less shipping & handling charges.

You must return the piece unworn and undamaged in its original packaging along with a copy of your online invoice to receive your credit. Special order pieces or jewelry pieces that have been altered, sized, or those that show signs of wear are not covered by this satisfaction guarantee. Items being shipped internationally and orders with quantities of 5 or more of any single piece are considered special orders and are non-returnable, but are covered by the product warranty.

In addition to our Satisfaction Guarantee, your genuine Chatham Created Gemstones are covered by a product warranty for as long as you own the stone.


  • Stones breaking or chipping

  • Stones not faceted by Chatham Created Gems, Inc.
  • Lost stones
  • Stones damaged by setting hammers, burr tools, or chemical etching.
  • Normal wear and tear such as nicks, scratches and abrasions.
  • Abused jewelry. Evidence of abnormal wear and carelessness.
  • Special order one-of-a-kind pieces.
  • Crystal groups.
  • Charges for removing or setting stones, or repair of mounting.
  • Shipping charges.

  • Chatham will inspect the damage and at their option, repair or replace the stone. Emphasis is always placed on maintaining the original design or stone size, but not necessarily the identical stone weight.
  • Chatham will not set stones. They will inform you of the estimated setting charges by return mail. Based on your decision, Chatham will either oversee the re-setting or return the piece with the loose stone replacement/repair.



You must contact OurCustomRings.com for a Return Authorization number (RA#). Items that arrive without a valid RA# clearly visible on the outside of the package will be refused and returned to sender. For your RA#, please call 970-535-4139 or email us at michelle@merchandisebrokers.com. Be sure to give your invoice number and return item numbers when obtaining your RA#.

Return the piece of jewelry together with the damaged stone and proof of purchase. Include a cover letter stating value, name and address and phone number.

Send all of the above to:
Quality Merchandise Brokers, Inc.
18570 Wagon Trail
Mead, CO 80542

Be sure to insure all shipments as we will not be responsible for returns lost or damaged in transit.

Please allow up to 30 days for us to process your return credit, or 60 days for a stone replacement.

Click on your favorite Chatham-created gemstone below for more information, availability and loose stone prices:

Available Chatham Gemstone Shapes

Diamond Engagement Rings / Gemstone Engagement Rings & Bridal Sets / White Sapphire Engagement Rings / Sapphire Wedding & Engagement Rings / Moissanite Engagement Rings / His & Hers Birthstone Engagement Rings / Semi-Mount Engagement Rings / Create Your Own Ring / Wedding & Anniversary Bands / Lab-Grown Diamonds / Chatham-Created Gemstones / Loose Natural StonesGemstone & Diamond Education/Blog

Copyright © Quality Merchandise Brokers, Inc. Mead, Colorado. Personally serving Fort Collins, Denver, Boulder, Longmont, Highlands Ranch, Vail, Aspen and all other areas of Colorado and around the world. Rings available worldwide!
michelle@merchandisebrokers.com We reserve the right to correct any pricing or information mistakes without notice. All weights and measurments are approximations.
We are proud members of the American Gem Trade Association Michelle is President of GIA Alumni Association Mile High Chapter
Gemological Institute of America
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