loose alexandrites / loose blue sapphires / loose emeralds / loose padparadschas / loose pink sapphires / loose rubies / loose seafoam garnets / loose white sapphires / loose yellow sapphires / loose diamonds
If for any reason you are not happy with any Chatham Created Gemstone Jewelry piece or loose stone simply return it to us within the specified number of days from purchase for a complete refund to your credit card less shipping & handling charges.
You must return the piece unworn and undamaged in its original packaging along with a copy of your online invoice to receive your credit. Special order pieces or jewelry pieces that have been altered, sized, or those that show signs of wear are not covered by this satisfaction guarantee. Items being shipped internationally and orders with quantities of 5 or more of any single piece are considered special orders and are non-returnable, but are covered by the product warranty.
In addition to our Satisfaction Guarantee, your genuine Chatham Created Gemstones are covered by a product warranty for as long as you own the stone.
You must contact OurCustomRings.com for a Return Authorization number (RA#). Items that arrive without a valid RA# clearly visible on the outside of the package will be refused and returned to sender. For your RA#, please call 970-535-4139 or email us at firstname.lastname@example.org. Be sure to give your invoice number and return item numbers when obtaining your RA#.
Return the piece of jewelry together with the damaged stone and proof of purchase. Include a cover letter stating value, name and address and phone number.
Send all of the above to:
Be sure to insure all shipments as we will not be responsible for returns lost or damaged in transit.
Please allow up to 30 days for us to process your return credit, or 60 days for a stone replacement.