OurCustomWeddingRings.com
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Info About Our Ring & Gemstone Photos

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We are proud members of the American Gem Trade Association
Michelle is President of GIA Alumni Association Mile High Chapter
Gemological Institute of America

SJTA Certified Jeweler

OurCustomWeddingRings.com is upfront
Chatham Gmestone Warranty Information

loose alexandrites / loose blue sapphires / loose emeralds / loose padparadschas / loose pink sapphires / loose rubies / loose seafoam garnets / loose white sapphires / loose yellow sapphires / loose diamonds

If for any reason you are not happy with any Chatham Created Gemstone Jewelry piece or loose stone simply return it to us within the specified number of days from purchase for a complete refund to your credit card less shipping & handling charges.

You must return the piece unworn and undamaged in its original packaging along with a copy of your online invoice to receive your credit. Special order pieces or jewelry pieces that have been altered, sized, or those that show signs of wear are not covered by this satisfaction guarantee. Items being shipped internationally and orders with quantities of 5 or more of any single piece are considered special orders and are non-returnable, but are covered by the product warranty.

In addition to our Satisfaction Guarantee, your genuine Chatham Created Gemstones are covered by a product warranty for as long as you own the stone.

WHAT IS COVERED UNDER THE PRODUCT WARRANTY

  • Stones breaking or chipping

    WHAT IS NOT COVERED:
  • Stones not faceted by Chatham Created Gems, Inc.
  • Lost stones
  • Stones damaged by setting hammers, burr tools, or chemical etching.
  • Abused jewelry. Evidence of abnormal wear and carelessness.
  • Special order one-of-a-kind pieces.
  • Crystal groups.
  • Charges for setting or repair of mounting.

    WHAT CHATHAM WILL DO:
  • Chatham will inspect the damage and at their option, repair or replace the stone. Emphasis is always placed on maintaining the original design or stone size, but not necessarily the identical stone weight.
  • Chatham will not set stones. They will inform you of the estimated setting charges by return mail. Based on your decision, Chatham will either oversee the re-setting or return the piece with the loose stone replacement/repair.

    ALL STONE REPAIRS ARE HANDLED BY CHATHAM CREATED GEMS, INC.

    • SENDING RETURNS:

    You must contact OurCustomRings.com for a Return Authorization number (RA#). Items that arrive without a valid RA# clearly visible on the outside of the package will be refused and returned to sender. For your RA#, please call 970-535-4139 or email us at michelle@merchandisebrokers.com. Be sure to give your invoice number and return item numbers when obtaining your RA#.

    Return the piece of jewelry together with the damaged stone and proof of purchase. Include a cover letter stating value, name and address and phone number.

    Send all of the above to:
    Quality Merchandise Brokers, Inc.
    18570 Wagon Trail
    Mead, CO 80542

    Be sure to insure all shipments as we will not be responsible for returns lost or damaged in transit.

    Please allow up to 30 days for us to process your return credit, or 60 days for a stone replacement.